Cancellation & Refund Policy
Last updated: November 4, 20261. Stays booked through a platform
For stays booked through Airbnb, Booking.com or another platform, the cancellation policy shown on that platform at the time of booking applies, and refunds are issued by the platform.
2. Direct bookings
| Cancellation | Refund |
|---|---|
| More than 14 days before arrival | 100% of the amount paid |
| 14 to 7 days before arrival | 50% of the amount paid |
| Less than 7 days before arrival, or no-show | No refund |
Early departure does not entitle the guest to a refund unless agreed in writing. Approved refunds are returned to the original payment method within 10 business days.
3. Corporate stays
Corporate bookings follow the terms of the written offer. Unless the offer states otherwise, dates can be changed free of charge up to 7 days before arrival, and nights already started are not refundable.
4. Cancellation by us
If we must cancel a confirmed stay, the guest receives a full refund, and we offer comparable accommodation where available.
5. Property management agreements
Management agreements have an initial term of 6 months and continue month to month after that, with 30 days written notice. Fees for completed stays are not refundable. Owner payouts for completed stays are always paid out in full after termination.
6. Advisory and software services
Fixed-price projects are billed by milestone. Completed or started milestones are not refundable. Any unused prepayment is refunded within 10 business days of termination.
7. How to request a refund
Email office@avalorasolutions.com with the booking or invoice number. We reply within one business day.