Privacy Policy

1. Who we are

This policy explains how Avalora Solutions LLC (“Avalora”, “we”, “us”) collects and uses personal data when you visit avalorasolutions.com, contact us, or use our services. Avalora is the data controller. Contact: office@avalorasolutions.com.

2. Data we collect

• Inquiries: name, email, phone number, property location and the content of your message.
• Property owners: identity and contact details, property details, ownership documents, and bank details needed for payouts.
• Guests: booking details received from booking platforms or provided directly, and identity data where local law requires guest registration.
• Corporate clients: company name, tax identifier, billing address and contact persons.

3. How we use it

We use personal data to answer inquiries, prepare estimates and contracts, manage bookings and stays, issue invoices and payouts, meet legal obligations such as tax reporting and guest registration, and protect our clients’ property. We do not sell personal data and we do not use it for third-party advertising.

4. Legal bases

Where the GDPR or similar laws apply, we rely on performance of a contract, compliance with legal obligations, our legitimate interest in operating and securing our services, and your consent where we ask for it, for example in the contact form.

5. Who we share it with

• Booking platforms and payment processors used for a stay.
• Maintenance and other local service providers, limited to what they need for the task.
• Accountants, legal advisers and banks.
• Public authorities, where required by law.

6. International transfers

We operate in the United States and in countries where the managed properties are located. When data is transferred between these countries, we use appropriate safeguards such as standard contractual clauses.

7. Retention

Inquiry data is kept for up to 12 months if no contract follows. Contract, booking and accounting records are kept for as long as tax and accounting laws require.

8. Your rights

You may request access to, correction or deletion of your data, restriction of or objection to processing, and data portability, and you may withdraw consent at any time. You may also lodge a complaint with your local data protection authority. Send requests to office@avalorasolutions.com.

9. Cookies

This website uses no advertising or tracking cookies. It stores only your language choice in your browser so the site opens in that language next time.

10. Security

The website is served over HTTPS. Access to client data is limited to the team members who need it, and systems are protected with strong authentication and regular backups.